Roseus Private Limited

Effective Date: 20 November 2025

Thank you for shopping with Roseus Private Limited.
This Shipping & Return Policy outlines how we handle order processing, delivery, returns, replacements, and refunds for purchases made on www.roseus.in.

By placing an order, you agree to the terms described below.

1. Shipping Policy

1.1 Order Processing Time

Orders are typically processed within 1–3 business days.
Processing times may be extended during:

• Festivals or public holidays
• Sale periods
• High-volume order days
• Operational or courier disruptions

You will receive an email notification once your order is shipped.

1.2 Delivery Timelines

Delivery usually takes:

• 3–7 business days for major cities
• 5–10 business days for other locations

These are estimated timelines and not guaranteed, as delivery depends on courier partners.

1.3 Shipping Partners

We ship through trusted third-party logistics providers (Delhivery, Bluedart, etc.).

Once the package is handed over to the courier, Roseus is not responsible for delays caused by:

• Weather
• Lockdowns
• Strikes
• Routing issues
• Incorrect address
• Customer unavailability

1.4 Shipping Charges

Shipping charges (if applicable) are displayed at checkout.
Free shipping may be offered for promotional events or minimum order thresholds.

1.5 Tracking Information

After dispatch, you will receive:

• Tracking number
• Courier name
• Tracking link

Please allow up to 24 hours for tracking to become active.

1.6 Incomplete/Incorrect Address

Orders with incomplete, wrong, or unreachable addresses may be:

• Returned to origin
• Cancelled
• Subject to reshipping charges

Roseus is not liable for delays or losses due to incorrect address entered by the customer.

1.7 Delivery Attempts

Courier partners generally make 2–3 delivery attempts. If the customer is unavailable:

• Order may be marked as RTO
• Reshipping charges may apply

2. Return & Replacement Policy

Our return policy is designed to protect customers and prevent misuse.
Returns are accepted only under specific conditions.

2.1 Eligible Returns (Accepted Only Within 48 Hours of Delivery)

We accept returns only if the product is:

• Damaged on arrival
• Defective or broken
• Incorrect product received
• Missing items (verified case-by-case)

You must notify us within 48 hours of delivery along with:

• Clear photos of the product
• Packaging images
• Unboxing video (recommended)
• Shipping label

Failure to provide proof may lead to claim rejection.

2.2 Non-Eligible Returns (Strictly Not Accepted)

Returns will NOT be accepted for:

• Used, worn, or washed products
• Products without original packaging/tags
• Minor color or texture variations
• “Change of mind” or “Not liking the product”
• Damaged due to improper handling by customer
• Products exposed to dirt, sweat, smell, perfume, or moisture
• Sale, discounted, clearance, or offer items
• Customized or limited-edition items

2.3 Manufacturing Defects

If a verified manufacturing defect is found, we will offer:

• Replacement of the same item
  OR
• Store credit (if replacement unavailable)

2.4 Return Pickup

Once your return request is approved:

• Pickup will be arranged (if serviceable)
• Customer may need to ship the item to our warehouse if pickup is unavailable
• Product must be securely packed to avoid transit damage

Return pickup attempt failures due to unavailability may lead to cancellation of the return.

2.5 Quality Check (QC)

All returned products go through strict QC.

A return will be rejected if:

• Product is used or tampered
• Tags are missing
• Fragrance, stains, or wear is detected
• Different or damaged product is returned
• Intentional misuse is suspected

Rejected returns can be sent back to the customer at their cost.

3. Refund Policy

Refunds are initiated only in the following cases:

• Order cancelled before dispatch
• Replacement not available for an approved return
• Wrong or defective product returned & approved

Refund Method:

• Prepaid orders → Back to original payment mode
• COD orders → Store credit or bank transfer
• Store credit validity → 6 months unless stated otherwise

Refund Time: 7–10 working days after QC approval.

4. Order Cancellation Policy

4.1 Before Dispatch

Orders can be cancelled before shipping.
Once cancelled, a full refund will be issued.

4.2 After Dispatch

Orders cannot be cancelled after dispatch.
If delivery is refused, shipping & return charges may be deducted.

5. Lost, Delayed, or Stolen Packages

Roseus is not liable for:

• Delays by courier partners
• Delivery to wrong address entered by customer
• Package stolen after delivery confirmation
• Customer unavailability at delivery time
• Weather disruptions or operational courier issues

We assist customers in coordinating with the courier but cannot guarantee outcomes.

6. Fraud Prevention

We reserve the right to:

• Reject suspicious returns
• Blacklist accounts engaged in repeated or fraudulent claims
• Deny refunds for misuse of policy
• Request additional verification if needed

7. Policy Updates

Roseus may modify or update this policy anytime, without prior notice.
Revised policies will be posted with an updated Effective Date.
Continued use of the site implies acceptance.

8. Contact Us

For queries related to shipping, returns or refunds, contact:

Roseus Private Limited
Email: support@roseus.in
Website: www.roseus.in