Roseus Private Limited

Effective Date: 20 November 2025

At Roseus Private Limited (“Roseus”, “we”, “our”, “us”), we strive to deliver high-quality lifestyle accessories with exceptional service. To ensure clarity and fairness, our Return & Refund Policy outlines the conditions under which returns, replacements, and refunds may be approved.

By purchasing from www.roseus.in, you agree to the terms stated below.

1. Eligibility for Returns

We accept returns only under the following conditions:

✔ 1.1 Defective or Damaged Products

If the product received is:

• Physically damaged
• Faulty / defective
• Incorrect product delivered

You must notify us within 48 hours of delivery with clear photos/videos of:

• Product
• Packaging
• Label
• Damage/defect area

Missing proof may result in rejection of the claim.

✔ 1.2 Wrong Product Received

If you receive a different product than what you ordered, you must notify customer care within 48 hours of delivery.

✔ 1.3 Manufacturing Defect

If the product has a visible manufacturing defect (stitching errors, broken hardware etc.), you may request a replacement.

2. Non-Returnable Items

The following cannot be returned or refunded under any circumstances:

• Products damaged due to misuse or neglect
• Products without original tags and packaging
• Products used, worn, stained, altered, or washed
• Products with perfume, sweat, or odor
• Items purchased on discount, clearance, or final sale
• Minor variations in color, texture, or pattern due to lighting or material characteristics
• Deliberately damaged or tampered products
• Items returned without authorization approval
• Gift cards or promotional products

We reserve the right to refuse returns that do not meet our policy conditions.

3. Return Process

To initiate a return:

• Email us at support@roseus.in within 48 hours
• Provide:
  • Order ID
  • Reason for return
  • Photos/videos of the issue
• Our team will verify eligibility
• Once approved, we will arrange a pickup or request you to ship it back
• Product must be packed securely in original packing

Unauthorized returns or COD returns to our warehouse will be rejected.

4. Replacement Policy

We provide replacements only for eligible returns.

Replacement will be processed if:

• Product is approved after inspection
• Replacement item is in stock

If the replacement product is unavailable:

• We may offer an alternative of equal value
• Or issue a refund as per Section 5

5. Refund Policy

Refunds are issued only in the following cases:

• ✔ Approved damaged/defective/wrong item return
• ✔ Product unavailable for replacement
• ✔ Cancellation before dispatch (if applicable)

Refunds will be processed to:

• Original payment method (prepaid orders)
• Store credit / coupon (as applicable)

Refund Timeline:
7–10 business days after the returned item passes quality checks.

Cash on Delivery (COD) Orders:
Refunds are issued as store credit or bank transfer only.

6. Conditions for Return Approval

Your return will be approved only if:

• Product is unused and in its original condition
• All tags, labels, accessories, and packaging are intact
• Product passes our internal Quality Check (QC)
• Return request is raised within 48 hours
• No sign of wear, usage, or tampering is detected

We reserve the right to reject a return if it fails any condition.

7. Quality Check (QC) Failure

A return will be rejected if:

• Product is used or damaged by customer
• Odor (perfume, sweat, smoke) is detected
• Product is dirty or stained
• Packaging or tags are missing
• Item differs from the one sent
• Intentional damage is suspected

Rejected items may be shipped back to the customer at their own cost.

8. Cancellations

✔ Before Dispatch

You may cancel your order before it is shipped.

✔ After Dispatch

Cancellation is not possible once the order has been dispatched.

If delivery is refused, return shipping charges may be deducted from the refund.

9. Delayed, Lost, or Stolen Packages

Roseus is not liable for:

• Delays caused by courier partners
• Incorrect address provided by the customer
• Packages lost after delivery confirmation
• Failed delivery due to customer unavailability
• Weather or operational delays outside our control

Once shipped, delivery responsibility shifts to the courier service.

10. Exchange Policy

We currently offer exchanges only for defective or wrong items.
Size-based or preference-based exchanges are not allowed unless mentioned.

11. Customized, Personalized, or Limited-Edition Products

These items cannot be returned, exchanged, or refunded.

12. Fraud Prevention

Roseus reserves the right to block, refuse service to, or blacklist customers who:

• Misuse return/refund policies
• Repeatedly claim false defects
• Exhibit suspicious or fraudulent behavior
• Abuse promotions or coupons

13. Policy Changes

We may update or modify this Return & Refund Policy anytime.
Updates will be posted on this page with the revised Effective Date.

Continued use of our site implies acceptance of the updated policy.

14. Contact Us

For return, refund, or replacement requests:

Roseus Private Limited
Email: support@roseus.in
Website: roseus.in