Privacy Policy

Roseus Private Limited

Effective Date: 20 November 2025

Roseus Private Limited (“Roseus”, “Company”, “we”, “our”, “us”) values the trust you place in us and is committed to protecting your privacy. This Privacy Policy explains how we collect, store, use, disclose, and safeguard your personal information when you access www.roseus.in, interact with our platform, or purchase our products.

By using our website, registering an account, or placing an order, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect information to ensure smooth operations, enhance customer experience, and comply with legal requirements. Our data collection falls into multiple categories:

1.1 Personal Information (User-Provided)

This includes details shared by you during account creation, checkout, customer support, or subscription.
We may collect:

Full name
Email address
Phone number
Billing and shipping address
Password (securely encrypted)
Gender & preferences (if voluntarily provided)
Communication history with customer service
Order and transaction details
We never request sensitive information such as Aadhaar number, PAN (unless required by law), passwords, OTPs, or banking PINs.

1.2 Payment Information

Payments on roseus.in are processed through secure, PCI-DSS compliant third-party payment gateways (e.g., Razorpay, PayU, etc.).

We do not store, process, or have access to full card numbers, CVV, UPI PIN, or wallet passwords.
Only limited, masked, or transaction-level data may be made available by payment processors for record-keeping.

1.3 Automatically Collected Information

When you visit our website:

Device information (mobile, desktop, OS)
Browser type and version
IP address and approximate location
Your activity on our site (pages viewed, clicks, movement patterns)
Time spent on pages
Referral URLs
Search queries conducted within the platform

This information helps us improve website performance, personalization, and security.

1.4 Cookies, Pixels & Tracking Technologies

We use cookies, tracking pixels, and browser storage technologies to:

Remember your preferences
Maintain your cart
Enable faster checkout
Analyze site traffic
Improve page load performance
Provide personalized recommendations
Measure advertisement efficiency

You may disable cookies, but certain features (checkout, login, cart functionality) may become limited.

2. How We Use Your Information

We use your information to:

Operational Use

Process and deliver your orders
Validate transactions and send order confirmations
Provide customer support and resolve queries
Manage returns, refunds, and replacements

Improvement & Personalization

Detect browsing behavior for product recommendations
Improve website functionality, speed, and user experience
Enhance product quality and service offerings

Communication

Notify you about orders, transactions, and updates
Send promotional messages, newsletters, and offers (opt-out anytime)

Legal & Security

Monitor fraud, unauthorized activity, or misuse
Comply with legal, tax, or regulatory obligations
Maintain platform integrity and security

We always process your data with your best interest in mind and ensure lawful use.

3. How We Share Your Information

Roseus does not sell your information to anyone.

We only share data with trusted partners necessary for our operations:

3.1 Service Providers & Vendors

Delivery partners (e.g., Delhivery, Bluedart)
Payment gateways (Razorpay, PayU, etc.)
Cloud hosting and data storage providers
IT service and security vendors
Marketing & analytics platforms

We ensure they follow strict confidentiality and security obligations.

3.2 Legal & Compliance

We may disclose information if required by:

Law enforcement
Government agencies
Court orders
Applicable regulations

We provide only the information legally requested.

3.3 Business Transfers

If Roseus is involved in:

Merger
Acquisition
Asset sale
Corporate restructuring

your information may be transferred as part of business assets, under strict confidentiality.

4. Data Security

We use multiple layers of security:

Encrypted servers
SSL-based secure communication
Firewalls & intrusion detection
Limited access to authorized personnel
Regular audits & security reviews

However, no internet platform is 100% secure, and we cannot guarantee absolute protection from external threats. By using our platform, you accept this risk.

5. Your Rights

Depending on legal jurisdiction, you may request to:

Access your personal data
Correct or update inaccuracies
Request data deletion
Withdraw consent
Opt-out of marketing
Request account deactivation

Submit requests to: support@roseus.in

We may verify your identity before fulfilling requests.

6. Data Retention

We retain your data only as long as necessary:

To complete orders
To maintain account history
For returns, warranty, taxation, and compliance
To prevent fraud or abuse
To improve services

Once retention is no longer required, we delete or anonymize data securely.

7. Third-Party Links

Our website may include links to third-party sites.
Roseus is not responsible for:

Their content
Their data collection practices
Their policies

Please review third-party privacy policies before sharing your information.

8. Children’s Privacy

Our site is not intended for individuals under 13 years of age.
We do not knowingly collect data from minors.
If such data is identified, we delete it immediately.

9. User Responsibilities

To keep your account secure:

Use strong, unique passwords
Keep login credentials confidential
Avoid sharing OTPs or financial information
Log out after using shared devices
Inform us immediately if you suspect unauthorized access

Roseus is not liable for losses resulting from user negligence.

10. Limitation of Liability

To the maximum extent permitted by law:

Roseus is not liable for indirect, incidental, or consequential damages
We do not guarantee uninterrupted or error-free website performance
We are not responsible for delays caused by internet outages, cyber-attacks, force majeure events, or technical failures

Your use of the platform is at your own discretion and risk.

11. International Data Transfers

Your data may be stored or processed on servers located inside or outside India.
We ensure adequate protection through contractual safeguards and security measures.

12. Policy Updates

We may revise this Privacy Policy to reflect:

Changes in legal requirements
Updates to our practices
Enhancements in our services

Changes will be posted on this page with the updated Effective Date.
Continued use of roseus.in constitutes acceptance of the revised policy.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy:

Roseus Private Limited
Email: support@roseus.in
Website: roseus.in